COVID19

2020 SUSTAINABILITY REPORT : Collapsed

Our Response to COVID19

Addressing Society’s Most Pressing Challenges: COVID-19 and Racial Equity

COVID-19

MetLife is committed to protecting the health and well-being of our customers, communities and employees. We managed the challenges in 2020 by developing new ways to serve and support customers while prioritizing the health and safety of our people and communities. In keeping with our efforts to provide financial protection and support for people during life’s most destabilizing moments, between premium credits and contributions from the MetLife Foundation, we provided more than $250 million of relief to help people cope with COVID-19.

For Our Communities:

  • MetLife Foundation committed $25 million globally to pandemic relief and recovery.
  • Donated medical supplies, including facemasks, hand sanitizers, and disinfectant wipes to help protect first responders and others.
  • Offered MetLife majority-owned properties as housing for healthcare workers, and as hospitals, if needed.
  • Established a new paid voluntary leave program for in-house medical professionals to help fight COVID-19.
  • Supported 11 hospitals through Fundación MetLife Mexico, along with launching the “Caring for those who care for us” campaign to support medical personnel.
MetLife Foundation supports 13 programs in Vietnam.
MetLife Foundation supports 13 programs in Vietnam.

For Our People:

  • Adjusted sick-leave and vacation policies and ensured that all employees had coverage for COVID-19 testing, treatment, and hospitalization.
  • Expanded mental health counseling and developed new mental health resources. Launched a comprehensive BeWell platform for our employees inclusive of financial, social, physical and mental wellbeing.
  • Offered expert-led information sessions on COVID-19, responding to wellness, safety, and health.
  • All licensed healthcare workers employed by MetLife were provided an opportunity to volunteer at hospitals and other healthcare facilities in two-week rotations with full pay.
Tyler Bradshaw, VP of Financial Wellness & Engagement, attends the Group Benefits Sales University
Tyler Bradshaw, VP of Financial Wellness & Engagement, attends the Group Benefits Sales University

For Our Customers:

  • Deferred rate increases, extended premium grace periods, waived late-payment fees and pandemic exclusions, fast-tracked claims, and made it easier for customers to file claims and applications.
  • Provided U.S. customers with credits on their auto and insured dental PPO premiums.
  • Offered the PlanSmart Financial Wellness planner line to small businesses at no cost. Launched a new microsite with free information on how to manage financial health.
  • Created a Financial Wellness content hub to help our U.S. customers navigate their financial lives in the challenging environment created by COVID-19.
PlanSmart Financial Wellness planner

--- Our global impact INFOGRAPHIC is pending ---

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