Building trust with our employees and helping them live fuller lives is integral to our purpose and critical to our success. At MetLife, we believe that caring for our employees starts with understanding what matters most to them. One of the ways our employees keep us informed of their needs is through our annual MyVoice survey. In 2019, 44,000 employees took the survey and overwhelmingly said that they would like more communication about MetLife’s plans for the future. We took this feedback to heart as we crafted our Next Horizon strategy, launched in early 2020. Our primary focus: Delivering Our Purpose, placing emphasis on our leadership, and reinforcing collaboration, experimentation, and customer focus across MetLife.
Already, we have seen our efforts pay off with initiatives that include regular Global Town Halls, held at different locations with livestream and networking events to ensure all employees can participate. To increase employee socialization, we hosted numerous sessions and events throughout the year and encouraged people from different departments to meet one another over fun informal events, such as an ugly sweater contest and an ice cream social where our President and CEO Michel Khalaf served employees.
We will continue to prioritize customer engagement and collaboration in 2020, encouraging our employees to become more comfortable with experimentation.