MetLife’s customers, employees, and business partners around the world provide us with their personal information every day. At MetLife, we recognize that privacy and data protection are significant concerns for both companies and individuals, and we have a longstanding commitment to protect personal information and use it responsibly.
As we have done in prior years, in 2020 we ran a privacy training and awareness campaign across MetLife, mandatory for all MetLife employees. We also delivered targeted privacy and security awareness training and campaigns, including one on protecting personal information while working remotely, as we responded to an evolving outside threat landscape and COVID-19. We have established reporting processes and escalation pathways from our businesses and functions to ensure that potential personal data incidents can be assessed and handled in a timely manner—including reporting to senior management, as needed.
MetLife engages with a broad array of stakeholders on a regular basis. We deeply value the time and diverse input we receive from our stakeholders and the opportunities for two-way dialogue.