Data Privacy & Stakeholder Engagement

2020 SUSTAINABILITY REPORT : Collapsed

MetLife’s customers, employees, and business partners around the world provide us with their personal information every day. At MetLife, we recognize that privacy and data protection are significant concerns for both companies and individuals, and we have a longstanding commitment to protect personal information and use it responsibly.

MetLife’s Global Privacy Program is designed to make sure that personal information is handled appropriately worldwide. The program is part of a global framework to identify and mitigate privacy risk. Our Global Privacy Policy establishes enterprise-wide principles and global minimum standards, among other things, around the collection and use of personal information in compliance with privacy laws and regulations. The program is continually evolving, and in 2021 we anticipate further enhancements while we continue to evaluate new laws, emerging risks, and trends.

As we have done in prior years, in 2020 we ran a privacy training and awareness campaign across MetLife, mandatory for all MetLife employees. We also delivered targeted privacy and security awareness training and campaigns, including one on protecting personal information while working remotely, as we responded to an evolving outside threat landscape and COVID-19. We have established reporting processes and escalation pathways from our businesses and functions to ensure that potential personal data incidents can be assessed and handled in a timely manner—including reporting to senior management, as needed.

Stakeholder Engagement

MetLife engages with a broad array of stakeholders on a regular basis. We deeply value the time and diverse input we receive from our stakeholders and the opportunities for two-way dialogue.

Stakeholder Group

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Nature of engagement
In-person meetings and other direct engagement.

Frequency
In 2020, the Board held 14 meetings, and Board Committees held a total of 32 meetings. Additional interactions with Board members occur on an ongoing basis throughout the year.

Nature of engagement
MetLife engages with our employees on an ongoing basis, including annual and regular surveys, internal communications, our intranet, and on-site events. We also host a multitude of open forums such as Town Halls with Senior Leaders, Coffee Hour check-ins, and others.

Frequency
Consistent, ongoing, daily information and dialogue throughout the year.

Nature of engagement
MetLife engages with customers throughout the year through a multitude of channels, including direct outreach and in-person and virtual conversations.

Frequency
Ongoing with consistent and sustained open dialogue throughout the year.

Nature of engagement
MetLife engages with investors and shareholders in multiple ways, including annual filings and reports, presentations, media, and direct engagements throughout the year.

Frequency
Ongoing with consistent and sustained open dialogue throughout the year.

Nature of engagement
MetLife’s primary channels of engagement with recruits are through social media, annual reports, and our recruitment efforts.

Frequency
Occurs regularly on an ongoing basis.

Nature of engagement
MetLife engages with NGOs on a regular basis in a variety of ways, including social media, in-person meetings, and virtual sessions.

Frequency
MetLife maintains ongoing dialogue with numerous NGOs.

Nature of engagement
MetLife engages our suppliers through annual scorecards, newsletters, events, and year-round virtual correspondence.

Frequency
Engagement occurs on a regularly occurring basis—both through project work and other means.

Nature of engagement
MetLife’s engagement with government occurs on a continual basis at international, national, and local levels.

Frequency
Occurs regularly on an ongoing basis.

Nature of engagement
MetLife engages with our communities through MetLife Foundation-led activities, volunteerism, and social media, as well as events.

Frequency
Occurs regularly on an ongoing basis.

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