Ensuring Alignment to Support Our Strategy
MetLife launched our Next Horizon strategy to drive growth and position us for future success. The challenge: to create a culture where more than 45,000 employees across more than 40 markets “own” strategic delivery. MetLife’s President and CEO Michel Khalaf challenged the company to develop in-person experiences, or “Next Horizon Strategy Days” to engage employees around the strategy, ensure they understand their roles, and drive a culture where they are empowered to collaborate and experiment.
We began the rollout of these Next Horizon Strategy Days in 2020, but COVID-19 changed our plans for face-to-face, immersive experiences. We pivoted quickly to create equally immersive online experiences based on four key guiding principles:
- Foster collaboration through cross-functional participation;
- Create an interactive experience;
- Inspire ideation and experimentation; and
- Deliver an engaging experience to drive results.
Keenly balancing content, interaction, and conversations, the sessions successfully engaged employees and drove ideation.
As one employee put it, “To achieve something you have never achieved, you must do something you have not done before.” And the results spoke to the efforts. A MyVoice “pulse” survey taken in June 2020, 2.5 months after the pandemic shifted the majority of our workforce to remote work, showed a 4-percentage-point increase in both engagement and experimentation across our regions.