Our Corporate Strategy
Next Horizon Successes
From 2020 to 2024, MetLife's Next Horizon strategy demonstrated our resilience and strength in a challenging and volatile environment.
We set goals to direct our resources to opportunities that created value for our customers and led to competitive advantage, achieved through consistent execution against Next Horizon’s foundational pillars: Focus, Simplify and Differentiate.
Through disciplined and successful execution aligned to these foundational pillars, MetLife surpassed each of the specific Next Horizon commitments.1
Accretive Returns
Deliver 12%–14% Adjusted ROE2
Accretive Returns
Strong Free Cash Flow
Generate ~$20 billion of distributable cash4 over five years
$20.7B
Positive Operating Leverage
Create ~$1 billion additional capacity to accelerate growth over five years
$1.2B
By investing in and supporting our people, keeping our promises to customers in their time of need and serving communities worldwide, MetLife achieved its goals and rewarded its shareholders with strong performance, an improved risk profile and resilience.
Energizing Our People
- 82%—2024 Favorability for Engagement on MyVoice (all-time high); +7 points since 2019
- #13 on Fortune World’s 25 Best Workplaces™ 5
- 22 markets recognized with Great Place to Work® certification6
Caring for Our Customers
- 77%—2024 Favorability for Customer Focus Score on MyVoice; +12% since 2019
- +23 points on relationship Net Promoter Score: Strengthening customer relationships and loyalty7
- $220B+ in benefits delivered to policyholders over 5 years8
Supporting Our Communities
- Named to America's Most JUST Companies List 2024—Top 100 by JUST Capital
- 500,000+ volunteer hours completed in the last 5 years
- $170M+ MetLife Foundation grants over 5 years9
Delivering for Our Shareholders
- Outpaced ~2/3 of the companies in the S&P 50010
- Generated ~90% 5-year total shareholder return (TSR)11
- Paid cumulative common shareholder dividends of ~$8B12
New Frontier: Our New Corporate Strategy
MetLife’s purpose—Always with you, building a more confident future—is our North Star, informing everything that we do and serving as the anchor of our strategy.
Building upon our proven ability to execute consistently, MetLife’s new corporate strategy, New Frontier, focuses on strong growth and attractive returns through all-weather performance.
MetLife unveiled New Frontier, the next evolution of our corporate strategy, during our Investor Day 2024 after successfully completing the five-year strategy we launched in 2019, Next Horizon. Under New Frontier, MetLife will leverage its competitive strength to prioritize responsible growth at lower risk in four key areas:
- Extend leadership in Group Benefits;
- Capitalize on unique retirement platform;
- Accelerate growth in asset management; and
- Expand in high-growth international markets.
These strategic priorities will enable MetLife to achieve higher aspirations and are reflected in a new set of commitments that quantify MetLife’s superior value proposition and hold us accountable:13
