Letter from Our CEO

Confidence is built over time. It comes from showing up consistently, making disciplined decisions and keeping commitments during the moments that matter most. At MetLife, this belief guides us and is reflected in our purpose: Always with you, building a more confident future.

Over the past year, the global landscape has been marked by rapid shifts in technology, markets, and geopolitics. Change is happening at a faster pace and is reshaping expectations. As a 158-year-old company, MetLife has shown that we know how to adapt and meet the moment to remain a source of confidence and stability for those we serve.

In 2025, we laid the foundation to deliver on New Frontier, our targeted five-year strategy focused on strong growth and attractive returns with lower risk. Amidst change, we advanced our strategic priorities—showing that we have the right strategy to emerge stronger. Sustainability continued to be among the driving forces behind our success, demonstrating how our purpose creates long-term value for all our stakeholders:

• Under New Frontier, we are investing in a purpose-driven and inclusive culture that empowers our people to make a difference. This includes creating opportunities for employees to learn and build the skills they need as artificial intelligence reshapes how work is done. This commitment is reflected in the engagement and pride our people bring to their work—and in our recognition as No. 10 on the Fortune World’s 25 Best Workplaces^TM in 2025 and certification as a Great Place to Work^® in 33 markets.
• This strong culture enables our people to deliver consistently for the more than 100 million customers we serve. Across our priority markets, MetLife’s relationship Net Promoter Score is up 19 points over the last five years, on average, reflecting the trust our customers place in us and the promises we keep. We paid ~$50 billion in benefits and claims to policyholders in 2025. This trust also led us to be ranked No. 1 in the Life and Health insurance industry on Fortune World’s Most Admired Companies^TM list in 2025.
• As MetLife grows, so does our ability to create meaningful impact in our communities. MetLife Foundation’s grantmaking totaled over $31 million in 2025, including a founding contribution to the FIFA Global Citizen Education Fund to expand access to education and sports. This was reinforced by more than 160,000 volunteer hours contributed by MetLife employees globally last year.
• For our shareholders, delivering on our purpose for people, customers and communities supports long-term value creation. In 2025, our financial results met or exceeded the ambitious targets we set for our New Frontier strategy.

Together, these outcomes reflect the strength of our purpose and the power of our New Frontier strategy, reinforcing MetLife’s role as a source of confidence for those we serve.

In this report, you’ll read more about how we are putting our purpose into action to create value for all our stakeholders during New Frontier.

This is how we continue our legacy, keep our promises and contribute to a future in which all our stakeholders can thrive for generations to come.

MICHEL A. KHALAF
President and Chief Executive Officer
MetLife, Inc.