MetLife 2020 Sustainability Report

At MetLife, we work hard to ensure our employees are driven, thriving, and feel like they belong.

• Our purpose guides our commitment: We will build a purpose driven and inclusive culture that energizes employees to make a difference.
• We navigated the pandemic with fluidity and adaptability as things shifted throughout the year, yet stood firm on our commitment to do what’s right for our people.
• We reaffirmed our pledge to continue building inclusive workplaces and communities and began several new diversity, equity, and inclusion programs.

MetLife Foundation has focused on supporting communities around the world for years through grants, impact investments, employee volunteerism and donations, and long-term grassroots partnerships. In 2020, despite the pandemic, MetLife Foundation, in partnership with MetLife employees, contributed to improving local communities through:

• Raising money for local food banks.
• Spending thousands of hours globally on sewing masks, interacting with the elderly, and making cards for frontline workers.
• Providing pro bono support to racial equity, financial health, and other social sector organizations through counseling, virtual sessions, and more.

MetLife has a longstanding commitment to environmental stewardship, which aligns with our purpose as a company. We are proud to:

• Be the first U.S. insurer to achieve carbon neutrality—an achievement we have maintained now for the past five years.
• To commit to climate action with our new 2030 Environmental Goals that cover the gamut of the global MetLife enterprise and all its strengths, aiming to reduce the environmental impact of our global operations and supply chain, while leveraging our investments, products, and services to help protect our communities and drive innovative solutions.

MetLife is committed to making a tangible contribution and impact in the communities where we work and live. That includes:

• Where and how we invest through our institutional investment management business.
• How we deliver risk-adjusted returns for our investors by building tailored portfolio solutions that encompass environmental, social, and governance (ESG) criteria through MetLife Investment Management (MIM).
• Remaining committed to fostering a culture of investing in, and working with, companies whose practices are consistent with our ideals.

We’ve been in the business of making and keeping promises for more than 150 years—and that continued in 2020 in response to the COVID-19 pandemic.

• We evolved existing products to better serve customers during the COVID-19 pandemic, including expanding coverage, easing claims processes, and extending the grace period for premium payments.
• We helped millions of customers protect their future with smart products and targeted services in more than 40 markets around the world.
• We developed solutions, incubated new technologies, and forged new partnerships that generated value locally and globally.
• We continued to invest in data analytics to enhance our customers’ digital experiences and in thought leadership that translated customer insights into useful trends and expertise that can benefit everyone.

At MetLife, we are proud to have a culture where every employee takes responsibility for their actions, adopts an ownership mindset, and feels comfortable speaking up.

• Despite the unprecedented challenges presented by the COVID-19 pandemic, our commitment to operating ethically and responsibly did not waiver.
• We adapted, evolved, and embraced flexibility and fluidity as the majority of our workforce went virtual and new ways of working were established.