Letter from Our CEO
Letter from Our CEO
MetLife is a business built upon a promise. It’s a promise to always be there for our people, customers, communities and shareholders.
The last five years were no exception. Against the backdrop of unprecedented change, we exceeded every financial commitment made when we introduced our Next Horizon strategy in 2019, driven by MetLife’s unwavering purpose: Always with you, building a more confident future. Our purpose is our reason for being, inspiring our people and guiding everything that we do. It helps us make consistent decisions and has led us to become the stronger and more resilient company we are today.
Next Horizon demonstrated that our pursuit of higher returns at lower risk is possible when we deliver on our purpose for all our stakeholders:
- When we launched Next Horizon, we made a commitment to our people: We will build a purpose-driven and inclusive culture that energizes employees to make a difference. Engaging our employees is part of how we deliver on this commitment, which has led us to being recognized as No.13 on Fortune’s list of the World’s 25 Best Workplaces® in 2024 for the first time.
- Our culture energizes our people, who in turn continue to go above and beyond for our customers. MetLife’s relationship Net Promoter Score in major markets increased by an average of 23 points during the Next Horizon period.1 This reflects the satisfaction and loyalty of our customers, and the promises we kept, as we paid out over $220 billion in benefits to policyholders over Next Horizon.2
- As our Company strengthens, our ability to make a difference in the world and support our communities grows too. MetLife Foundation has awarded more than $1 billion since its inception and, during Next Horizon, awarded over $170 million in grants to drive inclusive economic mobility in the communities we serve, while MetLife employees together completed more than 500,000 volunteer hours.
- When we deliver for all our stakeholders our shareholders benefit. From 2020 to 2024, MetLife’s total shareholder return outpaced more than two-thirds of the Standard & Poor’s 500.3
Our focus on sustainability was among the driving forces behind all these achievements, helping us deliver for all our stakeholders and demonstrating our belief that purpose-driven organizations are advantaged.
As the world changes, our purpose demands that we evolve our strategy to continue delivering for our shareholders and other stakeholders. MetLife’s new five-year strategy, New Frontier, builds upon the success of Next Horizon with higher ambitions to fully realize our superior value proposition. Sustainability remains one of the ways we live up to our purpose, with these efforts helping us to achieve the commitments we set as part of New Frontier and guiding our actions so that we continue to have a positive impact for all.
In this report, you will read more about how the dedication and passion of our employees make our success possible, and how we will drive long-term value for our stakeholders under New Frontier.
MetLife has been a force for good in the world for over 157 years, and keeping our promise is how we will continue our legacy of building a more confident future.
MICHEL A. KHALAF
President and Chief Executive Officer
MetLife, Inc.
