Letter From Our CEO
Letter from Our CEO
Our purpose at MetLife—Always with you, building a more confident future—is our reason for being. It’s the anchor of our strategy, inspires our people and drives our success in creating long-term value for our stakeholders and future generations.
MetLife’s legacy began when we sold our first insurance policies in 1868. Throughout our history, we have reinvented ourselves several times over to meet the evolving needs of our stakeholders. This was true in 1909 when we launched our Visiting Nurse Service Program to care for our policyholders and again during the Great Depression when MetLife established the Farm Rehabilitation Program to rescue farms from foreclosure. Today, we continue to build more confident futures for all our
stakeholders—our employees, customers, shareholders and the communities we serve.
Our 2023 Sustainability Report shows how we are bringing our purpose to life through the strength of our people, products, services and investments:
- With a purpose-driven inclusive culture and focus on care, our employees continue to feel happy to be part of MetLife. We’ve seen this with our own surveys resulting in record employee engagement scores well above benchmark. And externally, we have been included in Fortune magazine’s list of the 100 Best Companies to Work For®, recognizing those companies that relentlessly pursue a better work experience for their employees.
- Our diverse workforce brings different perspectives together to meet the evolving needs of our customers. For example, last year we expanded our end-to-end financial wellness offering for customers in Nepal and the United Arab Emirates, where we launched 360Health to help them better manage their health and well-being. And, in Korea and China, we expanded our 360Future solution to help customers prepare earlier for retirement and to support them as they age.
- Our strong free cash flow management empowers us to deploy our capital to its highest and best use. We carefully assess the use of capital to achieve a balance between investing in responsible growth for the future and returning capital to shareholders.
- As one of the world’s leading financial services companies, MetLife plays an important role in caring for our communities. Last year, we marked a key milestone with MetLife Foundation reaching over $1 billion in all-time giving for its work driving inclusive economic mobility and addressing the needs of underserved communities around the world. Our employees are also passionate about volunteering and completed over 144,000 hours of community service globally in 2023.
In the report, you will read more about how our culture energizes our people to deliver for our customers, in turn creating value for shareholders and allowing MetLife to invest in our communities and support future generations to live prosperous lives.
Our purpose holds us accountable to meet our long-term sustainability commitments and to keep reinventing ourselves to deliver for our stakeholders. MetLife has been a responsible business and source of stability for more than 156 years, and I believe we will continue to grow our legacy of building a more confident future for years to come.
MICHEL A. KHALAF
President and Chief Executive Officer
MetLife, Inc.
