For Our Customers

2 min read
Jun 22, 2022



Our Approach

With high inflation, financial security and economic well-being have been in focus throughout the past year. These concerns have emerged alongside ongoing mental, health, social and physical concerns that continue to manifest in the wake of the COVID-19 pandemic.

MetLife has helped our customers navigate these issues by offering solutions that meet diverse and evolving needs. We not only focus on customer satisfaction, but more broadly focus on customer care. Building customers’ confidence is a key facet of our purpose.

MetLife innovates to embed sustainability factors into our products and services to help customers fulfill their purpose—in turn helping us fulfill ours.

This includes:

  • Empowering underserved communities
  • Supporting our customers’ wellness
  • Protecting the environment
  • Sharing insights that address employee well-being
  • Delivering for our customers

Customer care means connecting with the heart, as well as the mind, and putting the customer at the center of what we do, during the moments that matter most.


MetLife’s regional businesses include—U.S., LATAM, EMEA and Asia—and each regional head reports to the CEO. We have internal guidelines for product development and marketing to promote compliance with applicable local regulations and to consider diversity of perspectives and experiences, including compliance with the Americans with Disabilities Act of 1990.

In EMEA, an “ESG impact” section has been added to the Business Case template for the launch of new products. This section provides information on environmental, social and governance (ESG) factors considered when developing the product. MetLife Europe has also added sustainability to its Product Oversight and Governance process.

Up next: Empowering Underserved Communities

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