Customers
We offer products and services that support their financial well-being, innovate to create solutions that meet their unique needs, and make investments that help us keep our financial promises.
Living Our Purpose
2025 Sustainability Report
Our Sustainability Strategy
Aligned to our New Frontier strategy, sustainability at MetLife means managing business responsibly and driving long-term value for all our stakeholders.
People
We provide a purpose-driven and inclusive culture, prioritize skills development, and offer opportunities for professional growth.
Communities
We help create economic opportunity and volunteer our time and resources to support areas of critical need.
Stakeholders
We seek to protect the environment in ways that support health and well-being.
By deploying the strength of our people, products, services and investments to deliver on our promises, we continue to deliver value to our shareholders.
New Frontier
MetLife helps people, businesses and institutions plan, protect and move forward more confidently in a rapidly changing world. Our New Frontier strategy builds upon MetLife’s strengths and the capabilities that differentiate us, including our scale, diversification, innovation and technology.
Chapter 1
Sustainability and New Frontier
New Frontier includes strategic priorities that capitalize on MetLife's differentiators of scale, diversification, distribution capabilities and technology to create long-term value for customers, employees, communities and shareholders.
Letter from Our CEO
Our CEO discusses how MetLife continues to build a more confident future for all.
Our Purpose
Our purpose, Always with you, building a more confident future, guides how we serve our customers, invest responsibly, empower our employees and strengthen communities around the world.
Chapter 2
For Our Customers
We deliver inclusive, accessible and innovative solutions to meet dynamic customer needs; prioritize high-quality customers service and experiences; and share insights that help people navigate uncertainty.
Expanding Access to Financial Services
Through digital distribution and local partnerships, we develop solutions to meet customers where they are, expanding access to resources, care and financial support across communities.
Making Financial Services Easier to Understand and Use
MetLife develops holistic products, services and solutions that bring protection, health, wellness and financial confidence together.
Chapter 3
For Our Workforce
With our talent and culture as key enablers of our New Frontier strategy, MetLife's values provide the foundation for how our people help bring our purpose and strategy to life.
Purpose-Driven, Inclusive Culture
We continue to strengthen our culture by listening to our workforce and creating opportunities for employees to build skills, grow their careers and contribute to meaningful business outcomes.
Talent and Skills Development
We create impactful learning experiences through a combination of virtual, hybrid, in-person and individual self-paced opportunities, where our people can collaborate and learn from one another.
Chapter 4
For Our Communities
We recognize that socioeconomic and environmental challenges can affect the well-being and resilience of our communities. We aim to positively impact the communities where MetLife employees and customers live and work.
Reducing Our Environmental Impact
MetLife seeks to strengthen long-term business performance by reducing our environmental impact, creating operational efficiencies, managing risk and enabling sustainable growth.
Strengthening Our Communities
MetLife and MetLife Foundation's giving and volunteerism help strengthen the resilience of the communities we serve.
Chapter 5
As An Investor
MetLife’s general account (GA) investment portfolio underpins MetLife’s ability to keep the financial promises we make to policyholders and to deliver attractive portfolio returns.
Enhancing Portfolio Resilience for Long-Term Growth
Among the many factors that influence MetLife’s GA investment approach, climate remains an area of focus that is assessed, integrated and considered throughout the lifecycle of GA investments.
Responsible Investments
MetLife’s responsible investments seek to achieve a market financial return while considering social and/or environmental benefits that help create healthier communities and a more sustainable environment. Responsible investments focus on the core areas of infrastructure investments, green investments, municipal bonds, affordable housing and impact investments.
Chapter 6
Responsible Governance
Responsible governance is a cornerstone of New Frontier—it provides the structure of operating with integrity, discipline, transparency and accountability that enables MetLife to confidently execute on its business priorities and live its purpose of building a more confident future.
Managing Climate Risks
We consider how MetLife could be impacted by climate risks across the business, both assets and liabilities, by evaluating how risks could manifest across risk types, including: credit, market, insurance, operational, legal and compliance risks.
Code of Business Ethics
In MetLife’s Code of Business Ethics, we confirm our commitment to conducting business fairly and transparently, including a zero-tolerance policy for all forms of bribery and corruption.