2025 Sustainability Report
Talent and Skills Development
For Our Workforce
MetLife’s foundation of learning and professional development enhances our workforce’s ability to move with speed and discipline to deliver results in a changing world. Our approach emphasizes building business-critical skills and empowering employees to pursue development opportunities. We create impactful learning experiences through a combination of virtual, hybrid, in-person and individual self-paced opportunities, where our people can collaborate and learn from one another.
Investing in Learning and Development
MyLearning provides access to digital learning resources such as articles, books, videos, webinars and courses. By adding “focus skills” to their MyLearning profiles, employees receive AI-based recommendations to learning resources to personalize their development needs.
Growing@MetLife showcases the many learning and development resources available to our people and reflects our strong culture of feedback, which is critical to employee engagement. Through ongoing career and development conversations with their managers, employees receive feedback on their strengths and identify opportunities to build skills and reach their potential.
Following these conversations, employees use MetLife’s online platform to create individualized development plans and access a wide range of personalized learning options, with a majority of employees now having a development plan in place. Growing@MetLife also hosts career workshops to help employees create development plans, prepare for interviews and explore their next opportunity.
In addition, employees can access on‑demand coaching through Coaching@MetLife, which offers support from internally certified coaches. The program focuses on helping employees unlock their potential by giving them space to develop their skills, work through challenges and gain confidence to advance their careers.
Empowering Employees to Use AI
As an organization intent on transforming performance into growth, MetLife is continuously evolving. AI is a force multiplier for the business—augmenting human ingenuity and enabling teams to move with greater speed, clarity and confidence.
To capitalize on this emerging technology and unlock capacity, we’re empowering every employee across the enterprise to upskill in AI and leverage technologies that remove friction, automate routine work and enable a greater focus on higher-value outcomes. Employees have access to AI tools and are encouraged to identify opportunities where AI can drive efficiencies and create smarter, more responsive customer experiences.
Our AI Academy online training portal offers certifications and courses in generative AI, critical thinking and prompt engineering. It’s designed to meet employees where they are on their AI journey, featuring courses for users at every skill level and business function.
Our global internal talent marketplace, MyPath, allows employees to manage their own professional development by providing opportunities for experiential learning and skill-building while enhancing how we serve our customers and grow as individuals. The platform uses AI-based recommendations to match employees to opportunities based on their self-identified skills, experiences and ambitions. MetLife updated MyPath to include internal apprenticeship roles, connecting employees interested in building new skills via direct experience with subject matter experts seeking to strengthen their leadership and knowledge-sharing capabilities. For leaders, apprenticeships offer an opportunity to build the team they need to innovate, stretch and grow.
MetLife also offers deep-skilling programs to train our people with the skills they need to be future‑ready, offering high‑quality, industry‑relevant learning delivered in local languages. To support business strategy in the U.S., for example, we offer a two‑day financial and business acumen boot camp for select leaders. The program focuses on the drivers of MetLife’s financial performance, including an understanding of our primary products and services.
In addition, mandatory training helps employees stay current on regulatory requirements; understand how to protect one another, the Company and our customers; and support key MetLife priorities. Please see Responsible Governance for additional information.
Building Strong Leaders
Through targeted leader workshops, ongoing coaching and year-round feedback resources, we equip people leaders with the skills needed to deliver effective performance feedback, communicate compensation outcomes clearly and hold meaningful career conversations. These experiences emphasize practical application, supporting leaders in setting clear goals, enabling continuous performance development and supporting employees’ growth.
To further strengthen leadership effectiveness, MetLife’s Leader Expectations Tool provides leaders with actionable feedback from team members on their demonstration of core leadership behaviors. The tool helps leaders translate feedback into clear development priorities, identify specific actions to strengthen their capabilities and continuously improve how they lead their teams in alignment with MetLife’s values and growth priorities.
Centering Training and Development on Our Strategy
New Frontier challenges our workforce to focus on what matters most to drive sustainable growth and long‑term performance. To support this shift, we introduced a set of development experiences designed to help employees understand the strategy and their role in bringing it to life.
Employees participated in Strategy Days—immersive, interactive workshops centered on New Frontier. Through these experiences, employees explored how the strategy prioritizes high‑impact work, leverages technology to improve efficiency, and relies on collaboration and transparency to succeed.
We complemented Strategy Days with ongoing training and targeted campaigns that offered practical guidance and accessible resources. These efforts helped employees apply New Frontier principles in their day‑to‑day work, build business and financial acumen, leverage AI, and focus their time and energy on work that drives the greatest value and impact.
