Purpose-Driven, 
Inclusive Culture

MetLife’s People Aspiration is to build a purpose-driven, inclusive culture that energizes our employees to make a difference. We continue to strengthen our culture by listening to our workforce and creating opportunities for employees to build skills, grow their careers and contribute to meaningful business outcomes. These investments reinforce a strong, forward‑thinking culture as a key driver of MetLife’s all‑weather performance

Energizing Our People

MetLife prioritizes practices and programs that drive collaboration and support a future-ready organization. We believe that employees who are engaged, empowered to innovate and have a sense of belonging and connection will help drive stronger business results.

• MOMENTUM is MetLife’s global community of employee-driven networks focused on cultivating a great place to work everywhere we operate. Led by employee volunteers, the networks are voluntary, open to all employees and engage our people in career development and community outreach. Our networks sponsor events and learning opportunities. In 2025, a new MOMENTUM digital platform helped streamline the employee experience, enhancing communication and collaboration among different networks and office locations. In addition, MetLife’s community ambassadors¹ foster workplace vitality and strengthen collaboration.
• MetLife’s global Experimentation Fund enables our people to test innovative ideas that align with our New Frontier strategy. The fund provides employees with access to resources to test their ideas and drive efficiencies.

Listening to Our People

Gaining employees’ perspectives and recognizing them when they advance our strategy is essential to nurturing our purpose-driven, inclusive and high-performance culture. Employees provide feedback on our work practices through surveys, Let’s Talk, Live! forums (CEO-led global town halls) and virtual and in-person listening sessions with leaders.

The MyVoice survey is part of our Company-wide annual listening program which allows every employee’s voice to be heard and valued. Sharing and acting on results is a collaborative and inclusive effort—our CEO shares enterprise-wide results at Let’s Talk, Live!, leaders review feedback with their teams, and we engage MyVoice action committees throughout the organization to identify opportunities and implement solutions that elevate the employee experience. We use insights from these engagements to identify enterprise focus areas that help us build long-term growth through our culture.

The 2025 MyVoice survey was our eighth, and it received our highest participation rate ever, with 86 percent of employees responding. Scores improved across all the survey’s focus areas, and we again beat industry benchmarks where measured. Employees identified clear communication and transparency, engagement, customer focus, collaboration and inclusion, and learning and experimentation as MetLife’s strengths.

We also introduced a listening platform to gather candid input from employees on specific topics, helping leaders quickly understand what matters most. Unlike a traditional survey, participants share open-ended thoughts in their own words and review and respond to the perspectives of others, allowing shared themes to naturally emerge. Enabled by AI, the platform quickly summarizes results and generates potential actions for leaders, creating a rapid feedback loop with participants.

Recognizing Our People

Celebrating achievements, both big and small, strengthens our connections, fosters collaboration and inspires us to turn potential into long-term growth. The Global Recognition program at MetLife honors purpose-driven and performance-focused efforts.

We’ve introduced the New Frontier Game Changer program to encourage peer-topeer recognition of employees who demonstrate key New Frontier behaviors and mindsets, such as customer focus, innovation, collaboration and accountability. The program is designed to make recognition more accessible and reinforce behaviors that support our strategy and culture.

We also recognize employees through our Purpose Award, MetLife’s highest honor for individuals or teams who made extraordinary efforts to bring MetLife’s purpose to life and deliver for our stakeholders.