For Our Customers
Delivering Research and Insights
MetLife publishes several annual studies and short-form articles that help us and our stakeholders better understand important workforce dynamics and industry trends, including:
- 2025 U.S. EBTS, which found that increased use, understanding and positive experiences with benefits lead to improved holistic health and, in return, better outcomes for employers;
- Hacia la Construcción de un Ecosistema de Salud Financiera en México (Helping to Build a Financial Health Ecosystem in Mexico), which detailed the impacts of social projects funded by MetLife Foundation and Fundación MetLife Mexico between 2013 and 2023; and
- 2024 Qualifying Longevity Annuity Contract Poll, our Retirement and Income Solutions' survey of U.S. plan sponsors that found most believe more than one in four future retirees will deplete their retirement savings prematurely, reinforcing the need for plans to provide guaranteed income solutions.
For more information about our research, please visit our website.
AI-Driven Innovation
MetLife leverages forms of AI to drive innovation and efficiency across business functions, including how we support customers, detect fraud and foster digitization. AI technologies have enabled MetLife to further meet our customer expectations by personalizing our offerings, providing tailored recommendations and delivering more seamless experiences. During post-sales and servicing, we use AI to complement the expertise and responsiveness of our customer service teams. We also use AI to improve the claims resolution process by identifying claims that can be automatically approved.
Read a summary of MetLife’s Global Responsible Artificial Intelligence Policy.
