For Our Customers
Supporting Health and Wellness
Part of building a more confident future is supporting our customers during difficult times, particularly when their health and wellness—or that of their family—is at stake. MetLife provides support through its insurance products and services. These include dental, vision and health insurance, and products and services tailored to mental health, family care, accidents, disability and absence management, cancer and critical illness.
To provide more comprehensive support for dementia patients, in Korea, we enhanced our dementia insurance by adding coverage of mild dementia. The product also now includes benefits such as coverage for dementia care facilities, outpatient treatment and long-term care.
To further support cancer patients in Chile, we introduced Cancer360, which covers typically non-reimbursable issues that can accompany cancer treatment, such as home adaptation, transportation, special nutrition and treatments. It also offers additional coverage for reconstructive surgeries, prosthetics and side effects.
MetLife continues to expand workforce mental health solutions. In the U.S., we have partnered with global healthcare provider TELUS Health to provide access to cognitive behavioral therapy (CBT) services for U.S. employers with long-term disability plans and/or New Hampshire Paid Family and Medical Leave.1 This offering gives enrolled employees access to a digital platform, which covers anxiety, depression, burnout, substance use, insomnia, adjustment to change, grief and more.
In the U.K., MetLife has partnered with YuLife to offer our Group Income Protection and Employee Benefits Group Life clients access to a service that encourages employees to improve their well-being through gamification. The app incentivizes users to participate in healthy activities like walking, cycling and meditation by rewarding behavior with YuCoin, a virtual currency. YuLife aims to improve employees’ illness prevention and early intervention and to provide support for the recovery and return of employees on sick leave.
Improving U.S. Benefits Offerings, Uptake and Use
As part of our continued commitment to meet the needs of employers and their workforces, MetLife has formed a strategic relationship with Workday, Inc., becoming one of its inaugural Workday Wellness partners. An artificial intelligence (AI)-powered solution, Workday Wellness gives employers insights into the benefits their employees want and use, helping them improve programs and add new offerings. The relationship can simplify administrative tasks for employers and allow MetLife to leverage insights to further evolve our products and solutions in response to employee demands.
Through UpwiseTM, MetLife’s data-driven solution designed to help employees choose benefits wisely and use them seamlessly, MetLife enhances the benefits experience for U.S. employees by providing personalized recommendations. Once employees make their election, the Upwise™ engagement capability provides regular nudges to help them use their benefits during applicable moments throughout the year.
For employees planning to take time away from work for a disability or life event, such as expanding one’s family or taking care of a sick family member, navigating their company’s leave policies can be daunting. MetLife aims to ease the process in the U.S. with My Leave Navigator, a new digital platform that provides guidance to boost employees’ confidence as they prepare for, take and return from leave.
My Leave Navigator helps employees visualize and understand what their leave may look like, and offers an intuitive intake experience, access to claims activity and timely updates to track leave and return-to-work status.
Comprehensive Health and Finance Support
Created to help customers increase their “healthspan,” MetLife 360Health offers solutions that address mental, physical, financial and social health through a mobile app and online portals in Australia, Bangladesh, China, Korea, Nepal and the United Arab Emirates. 360Health has won 42 awards since it launched in 2018 and now has 1.3 million registered users.
360Future helps customers prepare early for retirement and supports them as they age, with retirement savings, insurance, health and wealth services. We have made retirement planning easier and more accessible to customers in Korea and China with new 360Future retirement readiness tools available on popular apps like WeChat and iAgent, as well as through our digital platform, MetLife One. 360Future has won six awards since it launched in 2022.
