Governance

MetLife’s global businesses operate in the U.S.; Asia; LatAm; and Europe, the Middle East and Africa (EMEA). Each business head reports to the CEO.

MetLife is committed to putting our customers at the center of everything we do and treating them fairly. Our Code of Business Ethics and our internal policies and procedures require that we present our products and services, our company and ourselves with honesty, integrity and in compliance with the law. We have internal guidelines for product development, marketing, sales, underwriting, policy administration and benefit payments to promote compliance with applicable local regulations.

We consider the diversity of customer perspectives and evolving employer-employee dynamics to develop products and solutions that support the needs of today’s workforce and help employers deliver on their business priorities. We continue to conduct market research among customers, their employees and others in the industry to augment our insights and influence our strategies and innovation pipeline.

We have trained our sales and marketing teams to provide complete and accurate information to help facilitate customer decisions. The risks associated with the failure of delivering on customer protection are identified, assessed, managed and reported as appropriate to senior management through the country, regional and global risk committees. MetLife’s Board of Directors also receives periodic updates on customer protection risks.

In addition, MetLife Europe includes sustainability in our Product Oversight and Governance process. Further, in EMEA, we also address environmental, social and governance impacts in our Business Case template for the launch of new products.