Ensuring Confidence for Our Customers | MetLife

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CHAPTER 5

Ensuring Confidence for Our Customers

1 min read Jun 22, 2021

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Our Approach

For over 150 years, we have been committed to delivering on our promises to customers by providing products and services that are simple, personal, and connected. In 2020, the COVID-19 pandemic posed great challenges—and we responded quickly with innovative solutions that addressed COVID-19 related needs. We also continued to provide targeted products to those that need them most, expanding financial health throughout the world, innovating for our customers and providing thought leadership on issues that help build a more confident future.

2020 Highlights

No.5

MetLife Property & Casualty in J.D. Power 2020 Auto Claims Experience Satisfaction Study.

Nearly

10,000

employee ideas submitted for the Next Horizon Experimentation Challenge.

2020

STAR Award in the Crisis Communication Retirement category: PlanSmart: Managing Your Money in Today’s Uncertain Times.

2,400+

hours of direct mentorship and engagement from 100 MetLife employees through Finance Forward, supporting 89+ ventures from over 20 countries.

In This Chapter

1 min

Responding to COVID-19 with New & Expanded Services

2 mins

Targeted Products & Services for Those Who Need Them Most

3 mins

Innovating to Serve Our Customers

4 mins

Expanding Financial Health Around the World

4 mins

Enabling Solutions Through Insights

4 mins

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Chapter 4: Creating Value as an Investor

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Chapter 6: Managing Sustainably

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