MetLife’s first-of-its-kind mobile app, Upwise™, is a free tool that can help consumers build positive financial habits and feel good about their progress. We presented Upwise™ on a broad scale in 2022. In addition, for public service employees using Upwise™, we worked with a company called Savi to provide a digital experience to assist with student loan programs. With Savi and Upwise™, borrowers who work for qualified nonprofit or public service organizations are provided access to tools to evaluate their eligibility and apply for Public Service Loan Forgiveness programs.

We are helping qualified borrowers take full advantage of the Public Service Loan Forgiveness program, navigating the
requirements that may cause them to think they do not qualify. In addition, we have published over 270 articles, including
more than 60 realted to DEI and seven related to climate change on Upwise^TM. Learn more.

MetLife’s 2022 Employee Benefit Trends Study identified financial concerns as the top contributor to low mental health among employees.¹ Through our PlanSmart^® program, a multi-channel experience that focuses on behavioral change, we offer tools and guidance that empower our customers’ employees to build financial literacy, confidence and well-being. PlanSmart^® includes financial tools and financial education workshops offered by MetLife and provided by specially trained third-party financial professionals and administered via webinar or in person.²

Customers can schedule the webinars, which target early and mid-career employees and include topics such as the basics of investing, saving for retirement and tax strategies, at their convenience. Many webinars are tailored toward diverse audiences, and we encourage companies to host relevant sessions during DEI celebratory periods, such as “Women and Investing” during Women’s History Month, “Closing the Gap: Building Wealth in the Black Community” for Black History Month and “Planning with Pride: Financial Tips for the LGBTQ+ Community” through Pride month.

Now in its second year, the Mexico Private Sector Alliance to Promote Financial Inclusion is a program co-founded by MetLife Mexico and the UN Development Programme to develop collaborative business models to expand financial health and inclusion for underserved customer segments. 

The alliance has recently focused on ways to boost digitization, partner with small- and medium-sized enterprises, and make financial services more accessible to women and to rural populations, both groups with traditionally less access to financial services. In the next year, it aims to implement at least two pilots to help establish business partnerships among participating companies.

Many of our products cater to low- and moderate-income families, helping protect them against death, sickness or disability.

In Nepal, MetLife began offering Rural Term Insurance plans to customers of local microfinance institutions and financial cooperatives. The plans are a combination of life and accident coverage with limited underwriting. MetLife Bangladesh introduced insurance kiosks across the country to engage customers and explain products and services.

With one of the world’s fastest-aging populations and a significant unmet demand for elderly care services, people in China are increasingly worried about life after retirement. In December, MetLife China became the first of our markets in Asia to launch 360Future, MetLife’s new retirement solution. 360Future combines retirement savings and insurance with health and wealth services to support customers and their elderly family members in retirement.